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TOPIC: Prevailing in Customer Service
Customer Service is critical to all businesses in this day and age. In this session, we will look at the essentials of customer service culture. You will learn to delight the customer, not just implement policies and procedures. You will be invigorated and renewed by building a grounded vision of customer service in your organization. Research shows that the most loyal customers are not the ones who never have a problem, but the ones who do and are serviced well when in need. Learn the skills to be an employee who helps create a culture that generates customer loyalty, increases customer satisfaction and contributes to the bottom line by prevailing in customer service
The following speakers are available for this topic: